What is Inbox?
What is Inbox?
Inbox is a powerful multi-platform social media inbox management platform designed to help businesses, agencies, and influencers streamline their social media communications and outreach efforts.
It's a comprehensive CRM + Sales automation tool for teams that enables efficient management of direct messages across multiple social platforms, automated outreach campaigns, and team collaboration.
Who is it for?
Content Creators
- Digital content creators and influencers
- Social media personalities and thought leaders
- Professional athletes and public figures
- Creative professionals and artists
- Media and entertainment teams
Frequently Asked Questions
Does Inbox have access to my accounts?
No, Inbox doesn't have access to your direct messages. They're encrypted in our database and only decrypted when loaded in your browser. This ensures your private messages remain secure and private.
Our support team can only access your messages if you explicitly grant them team access permissions.
What security measures does Inbox have?
- Data is encrypted in our secure database
- Inbox integration is only setup to support sending messages, no other access
- Instant access removal through settings
- 24/7 support available for any concerns
- One-click option to remove all team members
How does Inbox handle team access?
Inbox gives you complete control over who can access your account. Here's how it works:
- Only approved team members you have invited can access your account
- You can remove team members instantly at any time
- Messages sent are logged with details of who did what and can be viewed by you in the inbox
- Enterprise customers get access to detailed audit logs
We're working on giving more granular access to specific teams members, social accounts and prospects.
What kind of support is available?
We provide 24/7 support for any concerns or questions you may have. Our support team is always ready to help with technical issues, security concerns, or general inquiries about using Inbox.
Additionally, we offer dedicated Slack/Telegram support channels for our custom and enterprise customers, with direct access to Kevin, an engineer and a customer success manager for immediate assistance.